Thriving Through Turbulence: Travel Agent in the COVID Era

[PRESS RELEASE] Oak Park, MI July 17, 2020. The travel industry has been one of the hardest hit during the pandemic, but that isn’t stopping agents like Dana Braun, who are now a critical source of advocacy and up-to-the-minute travel information for anxious travelers in a continually-changing global crisis.

Overnight, it seemed, the bottom fell out of the travel industry. Planes were grounded. Resorts and borders closed. Bookings vanished. Suddenly, all the plans people had made had to be cancelled.

For many travel agents, this time has been understandably stressful. But even in the midst of a worldwide health and economic crisis, agents like Dana Braun are finding that their expertise is needed now more than ever. 

For starters, Braun say agents are still booking travel. This occasionally comes as a surprise to clients, who assume all booking is halted. But in reality, says Braun, now can be a great time to plan travel. “Some resorts are opening back up slowly and in limited ways, as it’s deemed safe to do that. There are many excellent deals to be had. And it’s possible to book well in advance, so people can begin planning their dream vacations for 2021 and even beyond, while taking advantage of great prices.”

In addition, agents like Braun are finding that their roles as consultants and advocates have become even more important. They can help travelers understand their rights, navigate the “fine print” of legal documents and waivers, understand the risks of travel, and can be a knowledgeable go-between with airlines, hotels, and resorts. When bookings collapsed in early March, for example, those who had booked with agents had someone in their corner to negotiate refunds or re-booking. And as the situation is constantly changing, Braun is also serving as a source of valuable and reliable information from health experts, industry leaders, and the hospitality industry.

“Yes, travel has changed,” Dana Braun says. “But I want my clients to know: I’m still here. I’m open for business, and I can provide the clarity, stability, and unique expertise they need in uncertain times.”

To learn more about Dana Braun Travel Design’s range of services and to schedule, a consultation, visit

Dana Braun is an award-winning travel agent, destination wedding specialist and owner of Dana Braun Travel Design. She visits dozens of resorts each year and is regarded as an expert in creating, planning, and executing one-of-a-kind travel itineraries in Mexico & the Caribbean.


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